Choose an everyday goal
Start with one task you want to do yourself: attaching a photo, joining a video call or finding a saved document. Showing where you get stuck is enough; technical vocabulary is not required.
Practise on your own device
Ask to try each step rather than only watching a demonstration. Use a harmless practice file, repeat the task and write a short checklist in words you recognise.
Keep sensitive actions private
For banking, passwords and recovery codes, enter your own details. A lesson can explain the process without the teacher keeping credentials or making financial decisions for you.
Agree the session scope
Confirm the language, accessibility needs, time and cost before booking. Coaching and repair can overlap, but included follow-up, written notes and extra work should be agreed rather than assumed.
Questions about this guide
Do I need to know the technical name for what I want to learn?
No. Start with an everyday goal, such as attaching a photo or finding a saved file. Show where you get stuck and mention which device you use.
How can I make a coaching session easier to follow?
Choose one or two tasks that matter to you, have your own device available and keep short notes in your own words. Trying the steps yourself can help you identify which part needs another explanation.
What if I forget a step afterwards?
Use a short checklist for the task and mark the point where you get stuck. It is more useful to revisit that step than to start again with an unrelated set of instructions.