New phone, old contacts. Nothing lost in the move.
Setup, transfers and everyday phone and tablet problems, explained in plain language and done at a pace that suits you.
Start with what you need help with.
Setting up a new phone or tablet
A new device needs the right accounts, security settings and apps. We set it up with you, so you know where everything is afterwards.
- Apple or Google account access
- Old device still available
- Backup status
- Apps you rely on daily
Moving photos and contacts
Transfers depend on the old device, the new one and where your data is stored now. We check first, so nothing important is left behind.
- Where photos are stored now
- Contacts in the account or on the phone
- Free storage on the new device
- Messages and chat history
WhatsApp, email or banking apps
WhatsApp, email and banking apps often need verification codes or their own transfer steps. We plan these so you do not get locked out.
- Phone number and SIM
- Chat backup status
- Bank verification method
- Email account details
Storage full or phone slow
A full phone slows down and stops updating. We look at what takes the space and move or clean it safely.
- What uses the storage
- Photo backup status
- Pending updates
- Unused apps
Making the device easier to use
Text size, contrast, notifications and the home screen can all be adjusted. We set it up around how you actually use the device.
- Text and display size
- Notifications you need
- Apps used most
- Hearing and vision settings
Cracked screen or hardware damage
For physical repairs we refer you to a suitable repair service. Before that, we help back up what matters if the device still works.
- Whether the device still works
- Backup status
- Warranty or insurance
- Data you need urgently
Questions about phones and tablets.
Will my photos come across?
Usually yes. We check where they are stored first and confirm together that they arrived.
Can you set up a phone I bought elsewhere?
Yes. Where you bought it does not matter.
What should I prepare?
Both devices charged, your account passwords and access to your phone number for verification codes.
Do all apps move automatically?
No. WhatsApp, banking and some other apps need their own steps. We plan these with you.
When can I erase the old phone?
Only after we have checked together that everything important is on the new device.
Can you make the phone easier to read?
Yes. Text size, contrast and the home screen can be adjusted to suit you.
New device on the way? Plan the move first.
Tell us both devices. We explain the steps, and nothing starts until you agree.
Set up my device