Patient lessons at your kitchen table. No question too basic.
Email, photos, video calls with the grandchildren, online banking safely. Explained at your pace, as many times as it takes.
Start with one task that matters to you.
Email, photos and messages
Staying in touch with the people who matter: writing emails, attaching photos, finding messages again and sharing pictures with family.
- The device and app you use
- What you want to do yourself
- Where you get stuck
- Your account access
Video calls with family
Video calls are easy once the app, camera, microphone and contacts are set up, and you have made a few calls with someone beside you.
- Which app your family uses
- Camera and microphone settings
- Contacts and favourites
- Wi‑Fi in the room you use
Online banking, safely
Banking apps, two-step verification and recognising scams. You keep control of your passwords and codes; we explain each step.
- Your bank’s official app
- Your verification method
- How to spot fake messages
- Safe password habits
A new phone, tablet or laptop
A new device feels unfamiliar. We go through the basics you need: buttons, settings, apps and where things are saved.
- What you used before
- The tasks you do every day
- Text size and readability
- Accounts and backups
Staying safe online
Scam messages and fake support calls are designed to rush you. Knowing a few warning signs makes them much easier to ignore.
- Messages you have received
- Your email and phone settings
- Password habits
- Who to call if unsure
Ongoing check-ins
Some people prefer a regular session to ask questions as they come up, so small problems never become big ones.
- Topics you want to cover
- How often suits you
- Devices to keep updated
- Questions saved since last time
Questions about one-to-one help.
Do I need to know anything already?
No. We start from wherever you are and go at your own pace.
Can sessions be in my language?
Tell us your preferred language when you get in touch.
Do I need to know the technical name for the problem?
No. Explain what you want to do and where you get stuck.
Can we focus on just one task?
Yes. One clear goal is a good start.
How should I prepare for help with an account?
Have your own device and recovery method. Keep control of passwords and codes and enter them yourself.
What if I need it explained again?
Say which part is unclear. Repeating a task and keeping short notes helps more than covering too much at once.
No question is too basic. That is what the session is for.
Tell us the device and one thing you want to do. We take it from there, at your pace.
Book a session