Remote help for suitable software problems.
Software problems, slow computers and stuck updates solved over a secure screen-share, with you watching every step on your own screen.
Start with what is going wrong.
A program will not work properly
Crashing programs, missing features and odd error messages are often settings, updates or installation problems we can look at together on screen.
- Which program and which error
- Recent updates or changes
- Whether the computer can get online
- What you were trying to do
Updates stuck or failing
Updates that fail or repeat can usually be investigated remotely. If the computer will not start at all, a visit is the better route.
- Update history and errors
- Free storage space
- Whether Windows starts
- Backup status
Computer has become slow
Startup programs, unwanted software and full storage can be cleaned up remotely. A failing drive or too little memory needs hands-on work.
- Startup and background programs
- Free storage space
- Drive health readings
- Unwanted software
Pop-ups or unwanted software
Browser pop-ups and unwanted programs can usually be removed remotely. Afterwards we go through which accounts and settings to secure.
- Installed programs and extensions
- Browser settings
- Security tools
- Accounts to secure
Email, printer or account settings
Email that stopped syncing, a printer that disappeared or a setting you cannot find are often quick to solve when we both look at the same screen.
- Which device and app
- What changed recently
- Account access you have
- Error messages
Computer will not start or connect
A dead computer, broken screen or a device that cannot get online cannot be fixed remotely. We say so upfront and suggest the right route.
- Whether it powers on
- Whether it can get online
- Physical damage
- Your files
Questions about remote support.
What can be fixed remotely?
Most software issues, settings, slow performance and setup work, with your permission for each session.
What if it needs a visit?
We say so upfront and arrange an on-site visit or PC Clinic instead.
Should I install remote-access software first?
No. Wait until the method and purpose are agreed. Never install software because of an unexpected call or message.
Do I need to stay at the device?
Plan to be present for explanations and any account or permission steps you need to handle.
What happens if the connection drops?
We agree beforehand how to reconnect, and avoid sensitive changes without a recovery plan.
Can I see what you are doing?
Yes. You see every step on your own screen and can end the session at any time.
Not sure if it can be done remotely? Ask first.
Describe the problem. We tell you the right route, and nothing starts until you agree.
Start a session