Treat unexpected access requests cautiously
Calls, pop-ups or messages demanding urgent payment or screen access should be verified independently. A familiar company name, caller ID or convincing technical description is not proof of legitimacy.
Use a known contact route
Close an alarming page where safe and contact the organisation through details you have separately checked. Do not call only the number shown in the warning or share passwords and sign-in codes.
If access was already given
End the connection and seek advice using a trusted device. Record what was installed, approved or paid. Remote software can support ongoing access, so closing a browser alone may not remove the permission.
Recover accounts and payments
Contact affected account providers or payment institutions through verified routes and follow their guidance. Review access and credentials from a trusted device. A quick scan or refund promise does not establish that the incident is resolved.
Questions about this guide
Should I trust a caller who knows the name of my computer brand?
No. Verify the request independently using trusted contact details. Do not grant remote access because an unexpected caller claims your device has a problem.
What if I already paid or shared account details?
Contact the payment or account provider promptly and secure affected credentials from a trusted device. Explain any remote access that was granted so further checks address that access too.