Grouped by topic, so you can jump straight to what you actually need to know.
We review the issue and explain the proposed work and price before starting. If the diagnosis changes, we discuss the next step with you.
Diagnosis is part of the visit, we explain what we think is going on before quoting the fix.
Yes, including coordinating with a property manager or keyholder when you're not on site.
Yes, we use weatherproof access points rated for sun, heat and rain year round.
See our glossary entry on mesh networks for the short answer, or our guide on Wi‑Fi in stone houses for the full picture.
We say so upfront and arrange an on-site visit instead, no wasted time.
Yes, sessions are one-time and you can see and end them at any moment. More in our guide on staying safe with remote access.