Patient lessons at your kitchen table. No question too basic.
Email, photos, video calls with the grandchildren, online banking safely. Explained at your pace, as many times as it takes.
- Email, photos and messages
- Video calls with family
- Online banking, safely
- A new phone, tablet or laptop
- Staying safe online
- Ongoing check-ins
- Not sure where to begin? Let’s narrow it down.
- Support that moves at your pace.
- Start with one task that matters to you.
- What One-to-One Support covers.
- Tell us what you would like to learn.
- Questions about one-to-one help.
- Before you decide
- At home, remotely or regularly?
- Words you may hear from us.
- Between sessions.
- At your kitchen table.
- Gentle guides for everyday technology
- No question is too basic. That is what the session is for.
- Services
Email, photos, video calls with the grandchildren, online banking safely. Explained at your pace, as many times as it takes. What would you like to learn? Email, photos and messages Sending, attaching, finding and sharing, step by step. The device and app you use What you want to do yourself WhatsApp, FaceTime or Zoom, set up and practised. Which app your family uses Camera and microphone settings Confidence to bank and shop without worry. A new phone, tablet or laptop A new device explained from scratch. The tasks you do every day Recognise scams, fake calls and suspicious messages. Messages you have received Your email and phone settings Regular visits so nothing piles up again. Not sure where to begin? Let’s narrow it down. Answer a few questions and see how we would start. You do not need to know any technical names. Support that moves at your pace. Choose one goalA task that would help today. A task that would help today. Your deviceWe work on your own phone or laptop. We work on your own phone or laptop. Your paceRepeated as often as needed. Repeated as often as needed. You agreeSession length and price first. Session length and price first. PracticeYou do it, we guide. Your notesSteps in your own words. Start with one task that matters to you. Choose a topic. Each one shows what a session covers, where we start and what you take away. Email, photos and messages Staying in touch with the people who matter: writing emails, attaching photos, finding messages again and sharing pictures with family. The device and app you use What you want to do yourself We practise the task together and write down the steps in your own words. Video calls are easy once the app, camera, microphone and contacts are set up, and you have made a few calls with someone beside you. Which app your family uses Camera and microphone settings A practice call together, with the steps written down. Banking apps, two-step verification and recognising scams. You keep control of your passwords and codes; we explain each step. You do each step yourself, with us beside you, and keep a short reference. A new phone, tablet or laptop A new device feels unfamiliar. We go through the basics you need: buttons, settings, apps and where things are saved. The tasks you do every day A walkthrough at your pace, with settings adjusted so it is easier to read and use. Scam messages and fake support calls are designed to rush you. Knowing a few warning signs makes them much easier to ignore. Messages y
Do I need to know anything already?
No. We start from wherever you are and go at your own pace.
Can sessions be in my language?
Tell us your preferred language when you get in touch.
Do I need to know the technical name for the problem?
No. Explain what you want to do and where you get stuck.
Can we focus on just one task?
Yes. One clear goal is a good start.
How should I prepare for help with an account?
Have your own device and recovery method. Keep control of passwords and codes and enter them yourself.
What if I need it explained again?
Say which part is unclear. Repeating a task and keeping short notes helps more than covering too much at once.
Can we focus on just one everyday task?
Yes, and one clear goal makes a great start. Pick something you would like to do yourself and tell us which device you have, so we can explain it in the way you normally use it.
What if I need to repeat the explanation?
That is perfectly fine. Just tell us which part is unclear. Going through the same task again and keeping a few short notes often helps more than trying to cover too many new things at once.